Eager to get my license done, I reached the RTO office with all the relevant documents forms etc. Long lines, stinky people around, mis-behaving college students and mostly a non-value added workflow for the officials, all too annoying!! but frankly, none of the DMV trips have been very quick either....!
Here is the process and experience at each step:
1. Document review: We wait outside an office in a super long line to have documents checked. After 45 minutes my name is called, the lady looking at my docs asked if I have temporarily come to Pune or moved here. After I told her we moved she didn't look at rest of my docs and said, "Are waa phar chan" with a big smile :-)). Blue Stamp of approval, relief that I cleared the first milestone and on to next counter...
2. Pay Fees: Go to counter 2 for paying money, the line system breaks at this counter, so managed to push my way thru' and got the payment receipt.
3. Get your picture taken: After showing the payment receipt, we were allowed to enter a huge room with benches along the walls and few fans keeping it relatively cool! We sat on the benches and moved along the walls as people were called in for finger prints and pictures. I was being somewhat arrogant and leaving a one person space between me and the guys next to me (u know why the arrogance, the smell!!!!)...Oh boy, did many eye that space!! To be precise, around 8 college kids (not targeting here :-), perhaps they were as eager to get their first time license) tried to come and grab that spot thinking they could just cut the line. But each time, I said with a blank face, "Line tikde mage suru hote" :-)) I wasn't going to give in. After a while I started to get some looks, but I ignored and continued to calculate time per person to get the picture done!
4. Computerized Test: After the pictures it was time to take computerized test. This is when it was challenging to be patient. It had been close to two hours already. I looked around the room and there were 50 people! I was thinking to myself, OMG, it's going to be another 3 hours before I get called for my test!...after 5 minutes the test room doors opened and they called all of us in...curiously I entered the room and there....a huge room with Kaun Banega Crorepati scene...50 chairs with handheld devices and a huge projector screen in the front. The multiple choice test was displayed on the screen and we had to make our selections on our individual handhelds. 10 questions, 10 seconds per question to answer and I was done!!! They displayed the failed person names in "red" on the screen, thank God my name wasn't on it :-) All that public humiliation...
.......Finally I was out of there thinking the 5 minutes computer test made it worth the 2 hour wait....I was impressed by the way they managed the test for the masses, only if they could extend that efficiency in steps 1,2 and 3......
Here is the process and experience at each step:
1. Document review: We wait outside an office in a super long line to have documents checked. After 45 minutes my name is called, the lady looking at my docs asked if I have temporarily come to Pune or moved here. After I told her we moved she didn't look at rest of my docs and said, "Are waa phar chan" with a big smile :-)). Blue Stamp of approval, relief that I cleared the first milestone and on to next counter...
2. Pay Fees: Go to counter 2 for paying money, the line system breaks at this counter, so managed to push my way thru' and got the payment receipt.
3. Get your picture taken: After showing the payment receipt, we were allowed to enter a huge room with benches along the walls and few fans keeping it relatively cool! We sat on the benches and moved along the walls as people were called in for finger prints and pictures. I was being somewhat arrogant and leaving a one person space between me and the guys next to me (u know why the arrogance, the smell!!!!)...Oh boy, did many eye that space!! To be precise, around 8 college kids (not targeting here :-), perhaps they were as eager to get their first time license) tried to come and grab that spot thinking they could just cut the line. But each time, I said with a blank face, "Line tikde mage suru hote" :-)) I wasn't going to give in. After a while I started to get some looks, but I ignored and continued to calculate time per person to get the picture done!
4. Computerized Test: After the pictures it was time to take computerized test. This is when it was challenging to be patient. It had been close to two hours already. I looked around the room and there were 50 people! I was thinking to myself, OMG, it's going to be another 3 hours before I get called for my test!...after 5 minutes the test room doors opened and they called all of us in...curiously I entered the room and there....a huge room with Kaun Banega Crorepati scene...50 chairs with handheld devices and a huge projector screen in the front. The multiple choice test was displayed on the screen and we had to make our selections on our individual handhelds. 10 questions, 10 seconds per question to answer and I was done!!! They displayed the failed person names in "red" on the screen, thank God my name wasn't on it :-) All that public humiliation...
.......Finally I was out of there thinking the 5 minutes computer test made it worth the 2 hour wait....I was impressed by the way they managed the test for the masses, only if they could extend that efficiency in steps 1,2 and 3......
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